Refund policy
Due to the handmade, spiritual, and custom nature of our products, all sales are final. We do not accept returns, exchanges, cancellations, or issue refunds under any circumstances — including orders that are still being processed or fulfilled. Please review this policy in full before placing your order.
No Returns, Exchanges, or Refunds
At The Manifestation Doll, every product is created, packaged, and shipped with care and intention. Because of the nature of our products — spiritual tools, spells, digital offerings, and custom creations — all sales are final. Once your order is placed and payment is processed, it cannot be canceled, returned, exchanged, or refunded.
This policy applies to all products and services, including but not limited to:
- Physical spell products (jars, oils, rollers, candles, mists, etc.)
- Digital products (eBooks, workbooks, audios, subliminals, courses, etc.)
- Spell services, rituals, or custom offerings
- Gift cards
- Subscription or membership-based products
No Cancellations — Including Orders in Processing
Because our products are handmade and crafted in small batches, production often begins shortly after your order is placed. Orders cannot be canceled at any stage, including while they are still in processing or awaiting fulfillment. The "all sales are final" policy takes effect at the moment of purchase — not at the time of shipment.
If you are unsure about a product, please contact us before placing your order at support.themanifestationdoll.com or [email protected].
Digital Products
All digital products — including eBooks, workbooks, audio files, subliminals, and courses — are delivered electronically upon purchase or within the timeframe stated on the product listing. Once a digital product has been delivered to your email, made available for download, or access has been granted to your account, the transaction is considered complete and no refund or credit will be issued.
If you experience a technical issue accessing a digital product, please contact us and we will work to resolve the access issue promptly.
Damaged or Incorrect Orders
We want you to be fully satisfied with your experience. Please inspect your order upon arrival. If your package arrives damaged due to shipping or you received an incorrect item, you must follow the damage claim process outlined in our Shipping Policy.
In summary:
- Before opening, photograph the outer packaging if it shows visible damage.
- Photograph all damaged or incorrect items and retain everything in its original condition.
- Submit a support ticket at support.themanifestationdoll.com with your order number, a list of affected items, and all supporting photographs.
We will review the situation and, if appropriate, file a claim through our shipping insurance provider and provide a replacement. We cannot process any damage claims without photographic evidence. Please do not dispose of or return damaged items unless specifically instructed.
Missing Items
If your order arrives with an item missing, please contact us at support.themanifestationdoll.com within 7 calendar days of delivery. Include your order number and a list of the missing item(s). We will verify the discrepancy against our fulfillment records and, if confirmed, reship the missing item at no additional cost.
Chargebacks & Payment Disputes
We take payment disputes seriously. If you have a concern about your order, we strongly encourage you to contact us directly at support.themanifestationdoll.com before filing a chargeback or payment dispute with your bank or credit card company.
Filing a chargeback instead of contacting our support team does not guarantee a resolution in your favor. We contest all illegitimate chargebacks and will provide full documentation to the payment processor, including order details, tracking information, delivery confirmation, and communication records.
Customers who file fraudulent or unwarranted chargebacks may be permanently banned from future purchases and reported to fraud prevention services. If a chargeback is resolved in our favor, any associated fees incurred by us may be invoiced to the customer.
European Union Customers
Under EU Directive 2011/83/EU (Article 16), the standard 14-day right of withdrawal does not apply to the following categories — both of which cover the majority of our product catalog:
- Custom or personalized goods — Our products are handmade to order, often crafted with specific spiritual intentions, and cannot be resold once created.
- Sealed goods unsuitable for return due to health or hygiene reasons — Once our ritual oils, candles, mists, and similar products have been opened or used, they cannot be returned or resold.
By placing an order, EU customers acknowledge and agree that the right of withdrawal is waived for the reasons stated above. All sales to EU customers are final, consistent with the exemptions provided under EU consumer protection law.
Contact Us
If you have any questions about your order or this policy, please reach out to us:
- Submit a ticket at support.themanifestationdoll.com
- Email us at [email protected]